Fortinet
FortiCare Support Licenses
Technical support and hardware warranty services for Fortinet environments.
Product
FortiCare Support Licenses
VendorFortinet
Product Details
FortiCare Essential
Foundational support for non-critical branch offices.
- Web-based ticket submission
- Business hours availability
- Next Business Day (NBD) hardware replacement
- Firmware updates
FortiCare Premium
The standard choice for most business-critical environments.
- 24x7x365 availability
- Phone and web support
- 1-hour response time for critical issues
- Next Business Day (NBD) hardware replacement
FortiCare Elite
Best for large enterprises requiring the fastest possible resolution.
- Access to Advanced technical support team
- 15-minute response for critical P1/P2 issues
- FortiCare Elite Portal for automated monitoring
- Enhanced RMA options available
Quick Comparison
| Feature Category | Essential | Premium | Elite |
|---|---|---|---|
| Availability | Business Hours | 24x7x365 | 24x7x365 (Advanced Team) |
| Support Channels | Web-only | Phone & Web | Phone & Web (Priority) |
| Critical Response Time | Next Business Day | 1-hour | 15-minute |
| FortiCare Elite Portal | — | — |
Key Capabilities
Firmware updates
Technical assistance
Hardware replacement (RMA)
Priority support options
Best Fit For
Fortinet support coverage
Hardware warranty management
Security device maintenance
Why Buy Through Technofirm
More Than Just a Reseller
Procure Fortinet software with clean billing, license guidance, and implementation support.
INR billing with GST-compliant invoices
Dedicated account manager for all queries
Expert implementation and onboarding support
Licence optimisation and renewal reminders
Multi-vendor single-window procurement
Competitive pricing through authorised channels
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