Freshworks
Freshworks Customer Engagement & Automation
Automation and AI-driven insights for better customer experiences.
Product
Customer Engagement & Automation
VendorFreshworks
Product Details
Growth
Essential conversational support and chatbot capabilities.
- Chatbots and conversational support
- Basic customer journey tracking
- Email and SMS channels
- Standard analytics
Pro
Advanced omnichannel engagement with proactive campaigns.
- Includes Growth features
- Proactive campaigns
- Advanced customer segmentation
- Custom reporting
Enterprise
Full-scale customer engagement automation with enterprise AI.
- Includes Pro features
- Advanced AI-driven insights
- Enterprise scale automation
- Dedicated account management
Key Capabilities
Chatbots and conversational support
Customer journey tracking
Analytics and insights
Best Fit For
Customer engagement
Conversational support
Journey tracking
Automation
Why Buy Through Technofirm
More Than Just a Reseller
Procure Freshworks software with clean billing, license guidance, and implementation support.
INR billing with GST-compliant invoices
Dedicated account manager for all queries
Expert implementation and onboarding support
Licence optimisation and renewal reminders
Multi-vendor single-window procurement
Competitive pricing through authorised channels
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