Freshworks
Freshdesk Customer Support & Service Desk
Omnichannel customer support and service desk operations.
Product
Customer Support & Service Desk (Freshdesk)
VendorFreshworks
Product Details
Free
Basic ticketing solution for very small teams (up to 2 agents) to get started.
- Email and social ticketing
- Knowledge base
- Ticket trend report
- Basic support
Growth
For small teams needing automation, collision detection, and performance tracking.
- Includes Free features
- Automation and SLAs
- Collision detection
- Custom ticket views
Pro
Advanced routing, custom roles, and deeper analytics for scaling support teams.
- Includes Growth features
- Round-robin routing
- Custom roles and reports
- CSAT surveys
Enterprise
Skill-based routing, sandbox, and top-tier security for large-scale operations.
- Includes Pro features
- Skill-based routing
- Sandbox environment
- Audit logs
Quick Comparison
| Feature Category | Free | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Ticketing & Knowledge Base | ||||
| Automations & SLAs | — | |||
| Advanced Routing & Custom Roles | — | — | ||
| Skill-based Routing & Sandbox | — | — | — |
Key Capabilities
Omnichannel ticketing for email, chat, phone and social
Knowledge base and self-service
SLA management and analytics
Best Fit For
Customer support
Helpdesk operations
Self-service portals
Support analytics
Why Buy Through Technofirm
More Than Just a Reseller
Procure Freshworks software with clean billing, license guidance, and implementation support.
INR billing with GST-compliant invoices
Dedicated account manager for all queries
Expert implementation and onboarding support
Licence optimisation and renewal reminders
Multi-vendor single-window procurement
Competitive pricing through authorised channels
Get a Quote Today
Our licensing experts will prepare a tailored proposal with competitive pricing within 24 hours.