Freshworks
Freshservice IT Service Management
Modern ITSM for internal service delivery and operations.
Product
IT Service Management (Freshservice)
VendorFreshworks
Product Details
Starter
Essential IT service desk for small teams needing core incident and knowledge management.
- Incident management
- Knowledge base
- Self-service portal
- SLA management
Growth
Built for growing IT teams looking to add structure and asset tracking.
- Includes Starter features
- Service catalog
- Asset management
- Purchase orders
Pro
Full ITIL maturity for mid-to-large organizations with complex operations.
- Includes Growth features
- Problem and Change management
- Release management
- Software license management
Enterprise
Advanced enterprise-grade controls, sandbox environments, and heavy automation.
- Includes Pro features
- Sandbox environment
- Audit logs
- Advanced automation limits
Quick Comparison
| Feature Category | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Incident & SLA Management | ||||
| Service Catalog & Asset Mgmt | — | |||
| Problem, Change, Release Mgmt | — | — | ||
| Sandbox & Audit Logs | — | — | — |
Key Capabilities
Incident, problem and change management
Service catalog and self-service portal
Workflow automation and SLA tracking
Best Fit For
IT service desk
Internal service delivery
Workflow automation
SLA management
Why Buy Through Technofirm
More Than Just a Reseller
Procure Freshworks software with clean billing, license guidance, and implementation support.
INR billing with GST-compliant invoices
Dedicated account manager for all queries
Expert implementation and onboarding support
Licence optimisation and renewal reminders
Multi-vendor single-window procurement
Competitive pricing through authorised channels
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