ManageEngine
ServiceDesk Plus
ITSM editions for helpdesk, assets, change, project, problem, CMDB & SLA management.
Product
ServiceDesk Plus
VendorManageEngine
Product Details
Standard Edition
- Core IT help desk and incident management
- Basic ticketing system with SLA management
- Self-service portal for end users
- Knowledge base and solutions
- Basic reporting capabilities
- Email-to-ticket conversion
- IT asset discovery and tracking
- User and technician management
Professional Edition
- Everything in Standard
- Comprehensive IT asset management (hardware and software)
- Purchase and contract management
- Advanced workflows and automation
- Problem and change management
- CMDB (Configuration Management Database)
- Service catalog with request fulfillment
- Project management for IT initiatives
- Advanced reporting and dashboards
Enterprise Edition
- Everything in Professional
- Full ITSM suite with ITIL-aligned processes
- Advanced CMDB with relationship mapping
- Enterprise change management with CAB support
- Advanced service catalog and request management
- Full project management with Gantt charts
- Advanced automation and business rules
- Multi-site support
- Enterprise reporting and analytics
- Integration with third-party tools and APIs
Quick Comparison
| Feature Category | Standard Edition | Professional Edition | Enterprise Edition |
|---|---|---|---|
| Incident & Ticket Management | |||
| Self-Service Portal | |||
| SLA Management | |||
| Knowledge Base | |||
| Asset Discovery | Basic | Full | Full |
| Purchase & Contract Mgmt | — | ||
| Problem & Change Mgmt | — | ||
| CMDB | — | Advanced | |
| Service Catalog | — | Full | |
| Project Management | — | Full | |
| Multi-Site Support | — | — | |
| Advanced Automation / APIs | — | Full |
Key Capabilities
Helpdesk and ticketing
Asset management
Change and problem management
CMDB and SLA management
Best Fit For
IT service desk
Asset tracking
Change management
SLA operations
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