Zoom
Zoom Contact Center
Contact center plans for customer support and engagement teams.
Product
Contact Center
VendorZoom
Product Details
Essentials
The foundation for voice-centric or smaller teams needing essential inbound tools.
- Voice, Video, Chat, SMS channels
- Automatic Call Distribution (ACD) & IVR
- Skills-based routing
- Call recording
Premium
Designed for mid-sized, omnichannel operations with advanced outreach tools.
- Includes all Essentials features
- Email and Social Media messaging channels
- Outbound dialers
- Cobrowse capabilities
Elite
Built for enterprise-scale operations requiring advanced AI and workforce management.
- Includes all Premium features
- AI Expert Assist included
- Workforce Engagement Management (WEM)
- Quality & Workforce Management suite
Quick Comparison
| Feature Category | Essentials | Premium | Elite |
|---|---|---|---|
| Voice, Video, Chat, SMS | |||
| Email & Social Media | — | ||
| Outbound Dialing & Cobrowse | — | ||
| AI Expert Assist | Add-on | Add-on | Included |
| Workforce Engagement (WEM) | Add-on | Add-on | Included |
Key Capabilities
Contact center licensing
Customer engagement
Support team workflows
Tiered plan options
Best Fit For
Customer support
Contact center operations
Service teams
Customer engagement
Why Buy Through Technofirm
More Than Just a Reseller
Procure Zoom software with clean billing, license guidance, and implementation support.
INR billing with GST-compliant invoices
Dedicated account manager for all queries
Expert implementation and onboarding support
Licence optimisation and renewal reminders
Multi-vendor single-window procurement
Competitive pricing through authorised channels
Get a Quote Today
Our licensing experts will prepare a tailored proposal with competitive pricing within 24 hours.